The contact center for email communications.
Incoming emails are as important as standard voice inquiries; but how can you ensure each one is routed to the most appropriate agent, and personalize your services for different end-users? CONTACT: Email™ allows you to utilize intelligent Contact Distribution technology to filter all incoming messages by keywords or intents that you can manage in real-time, ensuring that all inquiries by email are routed to the agent best equipped to resolve them.
As a cloud-based tool, storm® CONTACT: Email provides you with an unprecedented level of freedom. You no longer need to adapt your business to the limitations of your infrastructure.
