Is your goal to guarantee compliance, while eliminating the inefficiencies associated with random call selection models? storm® ANALYTICS™ manages your compliance obligations and takes control of the customer experience. Best-in-class Natural Language Processing (NLP) technologies automate labor-intensive processes, analyzing large volumes of interactions quickly and with a high degree of accuracy.
The statement detection in storm ANALYTICS not only indicates the presence of required statements, but also provides insight into the quality of delivery of those statements. When regulation dictates that key statements must be delivered in an easily comprehensible manner, storm ANALYTICS provides businesses with the tools to do so.
