When disaster strikes, you need to act quickly to keep the lights on. As a power provider, smart meters are an essential asset. When customers get in contact, your agents should be presented immediately with up-to-date smart meter data, to diagnose their power problems as quickly as possible. Your CX solution must integrate seamlessly with customer smart meters to ensure a lightning-fast response to outages.

storm^_® integrates with SSE smart meters. Data from smart meters is brought into the storm suite, to be displayed alongside customer contacts in the DTA^_® interface, and included in custom reports via storm VIEW™. With proactive messaging through storm SHOUT™, this data can be used to power SMS notifications in the event of outages.