When demand spikes, you can’t afford to let a single call drop. BPOs support your CX by providing the capacity needed to meet any surge in contacts. They provide agents, hardware, and office space, letting you meet any CX challenge.
Serco is a global BPO, managing over 500 contracts and employing over 50,000 people. Content Guru works with Serco to provide extra contact center capacity, to ensure that your CX estate is instantly and endlessly scalable. Our partner ecosystem ensures that your customer can always reach you, no matter the level of demand.
