The contact center runs on data. Great CX depends on memorable experiences. If you can equip your agents with customer data to support every interaction, you can create personalized interactions that set you apart from the competition.

Often, data is siloed in legacy systems. To make use of it, you need a solution that has the ability to export raw data or pre-built reports that can then be analyzed by Power BI.

Customers can configure storm^_® to export raw data to SFTP locations, or fully customized historical data can be exported via an API, which can then be used by Power BI.