Provide instant SMS contact with the IMI Mobile integration.
Your customers expect instant contact, through the channels they prefer. Whether through voice or SMS, great CX depends on being available to your customers.
storm® integrates with IMI Mobile, allowing SMS’ sent through IMI Mobile’s network to be received within the DTA® interface. Agents can respond to these messages through storm, allowing for instant contact whenever, wherever, and however your customers prefer. Through storm SHOUT™ customers can be contacted proactively via SMS message.
