Provide instant e-mail contact with the IMAP integration.
Your customers expect instant contact, through the channels they prefer. Whether through voice or e-mail, great CX depends on being available to your customers.
storm® integrates with IMAP, allowing agents to read and respond to e-mails through the DTA® interface. IMAP doesn’t automatically download images or attachments, allowing you to remain secure whilst handling e-mail contacts.
