Coordinate engineer dispatch automatically with the I/CAD integration.
When your customers break down, you can’t afford to leave them stranded. You need an effective incident management system that allows you to keep track of customer data and support status. Each customer contact should be personalized and automated to free up agents to handle more complex tasks, whilst delivering experiences with a human touch.
storm® integrates with I/CAD (Intergraph’s Computer-Aided Despatch), RAC’s back-end incident management system. Information on the customer and the status of their support request is presented to agents in DTA®, to ensure quick resolutions. This data is also used to power automated Machine Agents. Using Automated Speech Recognition, storm can look up a contact’s Vehicle Registration Number stored in I/CAD. This is used to automate customer contacts, freeing agents to focus only on the most complex contacts.
storm updates customer information in I/CAD automatically, and notifies field engineers of changes via SMS.
