Google’s Contact Center AI toolkit allows for automated conversational experiences.
To keep your CX competitive, you need to stay ahead of the technological curve. Content Guru works with a number of technology partners to ensure that customers have access to industry-leading tools. From intelligent automation to internal communications, Content Guru’s partner ecosystem has a solution for you.
Google’s Contact Center AI toolkit allows for automated conversational experiences. Drawing on accurate transcription technology, Google’s Contact Center AI automates simple inquiries and makes intelligent routing decisions that boost first contact resolution. Content Guru integrates with Google Contact Center AI to build powerful Machine Agents™. When the repetitive and mundane can be automated, your agents are free to focus on delivering exceptional CX.
