Extract data from customer contact automatically, with the AutoML integration.
Your customers expect seamless interactions and immediate answers, every time they get in contact. To provide this, you need to be able to accurately route customers to the best available outcome. This will boost first-contact resolution and lay the groundwork for deeper automation.
storm® integrates with AutoML, Google’s advanced text classification engine. This allows you to extract data from the text of customer contacts. This data can be used to train speech recognition in automated chatbots, and to power intelligent contact routing through storm FLOW™.
