Get real-time MPAS data with the ADQM integration.
When disaster strikes, you need to act quickly to keep the lights on. As a power provider, your MPAS is your greatest asset. When customers get in contact, your agents should be presented immediately with up-to-date MPAS data, to diagnose their problems as quickly as possible. Your CX solution must integrate seamlessly with your MPAS to ensure a lightning-fast response to outages.
storm® integrates with ADQM, the MPAS used by Scottish Power. MPAS data is displayed through the DTA® interface alongside customer contacts, to provide agents with invaluable context. storm also integrates with Smart Meters, to send automatic alerts in the event of an outage.
