The AI-Powered Agent
Real-time data and support, powered by AI, to empower your agents.
AI Agent Assist
storm® AGENT ASSIST™ is Content Guru’s virtual agent assistant, offering a selection of AI-powered tools for real-time support, letting your agents focus on delivering exceptional customer service.
AI That Helps Humans
Complex or emotional issues often demand a human touch—empathetic agents who can navigate sensitive situations with care.
When reaching a human is essential, equip your agents with the power of AI. Save precious time and enhance agent effectiveness with real-time insights and advice at their fingertips, such as tailored recommendations, summarized customer data, and relevant knowledge articles.
AI-Powered Script Suggestions
storm AGENT ASSIST analyzes the content of a call or interaction in real-time, and presents relevant hints to the agent.
These hints guide the agent toward the next-best outcome, streamlining interactions, and ensuring they’re always able to respond to customer inquiries.
Intelligent Knowledge Articles
Our AI solutions draw on your existing knowledge base, to provide tailored guidance during interactions.
Knowledge articles and knowledge summaries are delivered to the agent before and during an interaction based on customer context and intent.
Streamlined Digital Interactions
Your agents often handle multiple digital interactions at once, and have to deliver an exceptional experience across each.
Auto-generated response suggestions during digital interactions let agents deliver a fast and accurate response, without sacrificing quality.
A Browser-Based Interface
Your agents should be able to access the power of AI, without leaving their primary workspace.
storm AGENT ASSIST operates within the storm DTA interface, presenting script suggestions and knowledge summaries alongside each interaction.
Our AI Stands Out
Content Guru’s AI stands out from the competition, delivering performance and flexibility, without sacrificing integrity or value.
Highest Performance
Highest Data Integrity
Highest Flexibility
