storm® OUTBOUND™
Powerful Outbound Campaign Dialer
Transform your outbound campaigns with an AI-powered dialer that drives business success.
Powerful Outbound Campaign Dialer
storm OUTBOUND is a powerful outbound dialer that automates omni-channel customer engagement, tracks performance automatically, and adapts call triggering rates in real-time, to deliver outstanding outbound campaigns.
Contact Routing at a Click
Your agents’ time is precious. Dialing, waiting for connections, and dealing with answering machines costs time you can’t afford to waste.
storm OUTBOUND predicts when your agents will become free, lining up calls just in time. It schedules calls intelligently, to meet customer preferences, and provides detailed reporting capabilities, to let you stay up-to-date on agent performance.
Intelligent Outbound Scheduling
Your customers are busy people. They’re not always free to take calls, but that doesn’t mean they’re not interested. Effective outbound campaigns begin with intelligent scheduling.
OUTBOUND provides intelligent scheduling of outbound communications with support for callbacks, allowing you to meet your campaign needs as well as customer preferences.
Intuitive Service Configuration
No matter the needs of your organization, success begins with flexibility. OUTBOUND gives you full control over your campaigns at every level.
OUTBOUND offers intuitive service configuration for both live-voice campaigns (preview, progressive, and predictive dialing modes), and agent-free campaigns (email, SMS, and automated messages).
Data-Powered Campaigns
To stand out from the crowd, you need hyper-personalization. Your customers don’t want to feel like just one more call; they want to feel like people.
OUTBOUND allows dialer information, including customer details and campaign scripts, to be displayed alongside the interaction in real time.
The Power of Proactive Communication
Proactive communication is a crucial step in creating cost-effective CX. Whether you’re notifying customers of planned maintenance, or anticipating service outages, being one step ahead of demand is the best way to achieve cost-effective scalability.
OTUBOUND gives you full control over every aspect of your outbound campaigns, letting you deliver the right campaign to the right customers, and stay one step ahead of their needs.
Complete Outbound Transparency
storm OUTBOUND integrates with our reporting solution, storm VIEW, to provide comprehensive reporting for your OUTBOUND campaigns.
Real-time data can be presented on dashboards and wallboards, providing complete contact center transparency.
Want to Learn More?
Provide us with a few details, and you’ll receive a flyer exploring storm OUTBOUND’s functionality, direct to your email.