storm® INTEGRATE™ Microsoft Teams
Certified Microsoft Teams Integration
Seamless internal and external communication with Microsoft Teams.
Certified Microsoft Teams Contact Center Integration
storm® INTEGRATE™: Microsoft Teams® simplifies customer engagement workflows and boosts collaboration between storm users and their back-office colleagues, with the ability to communicate seamlessly using Microsoft Teams
Seamless Contact Center Collaboration
Empowering agents to deliver great customer experience starts with linking your front and back–office together through the collaborative tools they use.
Your business must be able to integrate Microsoft Teams into your external communications solution, and effectively. Solutions that have a certified Microsoft Teams integration help contact center agents to deliver faster issue resolution and better customer service.
Microsoft Teams Certified
storm INTEGRATE: Microsoft Teams is certified for Microsoft Teams, enabling you to collaborate with confidence across your business.
storm RECORDER™ is certified for Microsoft Teams for complete call and screen recording through the Teams application, to ensure there are no loopholes in your compliance and quality control framework.
Seamless and Efficient Communication
Link front and back office, and find answers easily. Search for available colleagues through the Contacts directory, and transfer storm calls seamlessly between front-office and back-office users on Microsoft Teams.
End-to-End Reporting
Get a 360-degree view of all interactions. Integration with storm VIEW™ provides end-to-end reporting on Microsoft Teams interactions and gives access to a range of sophisticated statistical analysis tools.
Cost-Efficient Collaboration
Go direct; reduce your cost to serve. Direct routing connects storm to Microsoft Teams users, so they can make and receive external phone calls on any device using Teams.
This reduces call costs and allows you to benefit from the option of a step-by-step approach to migrating away from your legacy systems.
Want to Learn More?
Provide us with a few details, and you’ll receive a flyer exploring storm CONTACT’s functionality, direct to your email.