Our Professional Services
To transform your CX, you need talented people and a world-class product. Our professional services ecosystem provides both.
Great People, Great Product, Great CX
We offer a complete Professional Services package, guiding both customers and partners through every step of their onboarding.
With over 70% of our workforce in technical roles, and with over 20% of our budget spent on R&D every year, our products are always on the technological cutting edge.
The Content Guru Partner Program
The Content Guru Partner Program is a 360-degree platform of capabilities and resources designed to connect partners with everything they need to sell, implement, and run robust CCaaS solutions.
The program is built around an online self-service portal, linking partners to a wealth of resources and information, as well as our broader partner ecosystem.
Every partner has a personalized, branded area, through which they can access:
- An expansive professional services network.
- A tier-based reward structure based on performance metrics.
- Joint marketing events to support partners and build brand awareness.
- A lucrative awards framework, including, joint events, free training, and privileged input into the product development roadmap.
- Quarterly partnership reviews to share knowledge, unlock opportunities, and drive innovation.
End-to-End Professional Services
We support our customers at every stage of their CX journey:
Our Solutions Consultancy team works with prospective customers to identify their needs and build out a business case. They analyze every aspect of a customer’s CX – painting a complete picture of the customer’s cost base and the potential savings we can offer.
We collect customer feedback throughout the sales process. That feedback is analyzed and implemented to ensure the best possible experience for our customers.
A comprehensive training program allows our customers to make the most of our solutions. Training is delivered in person, anywhere in the world, and can also be accessed online through the partner portal.
Best-in-Class Partners
We’re a partner-first organization. We sit within a technical ecosystem that spans thousands of organizations and a workforce of millions. We believe in the power of partnership and the Content Guru Partner Program makes partnership easy.
Work with Content Guru
Want to learn more about our professional services ecosystem? Get in touch, and a member of our team will reach out within twenty-four hours.