First Place for Public
Contact Management
Discover how Surrey Police & Sussex Police took the
number one spot for public contact management.
Taking the Leap to Cloud
Supporting upwards of 1.65 million residents, Surrey Police & Sussex Police has over 3,000 officers deployed to keep local communities safe.
They chose storm® to support their cloud migration and transform their public contact management.
seconds
calls
place
Cloud-Based Transformation
In 2023, Surrey Police & Sussex Police made the switch to the storm platform, recognising the advantages of a cloud-based solution.
The adoption of a cloud-based omni-channel system has since revolutionised operations, enhancing efficiency, reducing maintenance burdens, and significantly improving response times.
Smart Call Routing
By continuously monitoring each agent’s capacity and skillset, storm intelligently matches calls to the most suitable available agent.
The system ranks and distributes calls in priority order, ensuring the most critical communications are distributed to an appropriate agent first. This prioritisation ensures that urgent situations get immediate attention, driving up efficiency and response times.
Custom Integrations
The storm solution integrated with Surrey Police & Sussex Police’s workforce management system to optimise control room rotas.
By analysing call flow demand, accurately predicting peak times, and adjusting staffing levels accordingly, storm ensures that the control room is always adequately staffed, reducing wait times and improving response efficiency.
Go Beyond the Call
Surrey Police & Sussex Police aren’t the only ones making the most of new technology.
The Home Office recommendations on the future of policing are intended to enhance how forces engage with the public. Featuring perspectives from police and industry leaders, our new whitepaper explores how technology, leadership, and collaboration can improve efficiency and effectiveness without sacrificing quality or legitimacy.
Provide a few details, and receive the full whitepaper as a PDF.