For global enterprises, managing omni-channel customer experience is an acute challenge. Complex approval processes make it harder. storm® CONDUCTOR™ allows non-technical, front-office users such as supervisors and team leaders to control and manage elements of their omnichannel services without administrator assistance; allowing users on the ground to localize services without having to go through an admin.
Key features:
The intuitive, graphical interface provides an easy-to-use portal for users to control and manage the elements of their omnichannel services.
Create and update services in real time. Changes can be rolled out instantly across an entire communications estate.
Set guardrails for possible changes; democratize without putting your service at risk.
Give users access to storm’s rich functionality; granular queue and agent management, built-in prompt and announcement creation, integrated text-to-speech facility, and external media support.
