Cost-effective Customer Relationship Management (CRM), Case Management and Ticketing.
storm® CKS® (Customer Knowledge System®) converges cost-effective Customer Relationship Management (CRM), Case Management and Ticketing capabilities into a single environment, creating consistency across all of your data and delivering a 360 degree view of your customers.
CKS runs on the secure and resilient storm solution, and is deployed in mission-critical sectors such as healthcare and government to manage large quantities of critical data and deliver consistency across information pulled from multiple distinct sources. When deployed alongside omni-channel storm contact management features, CKS enables features such as instant screen pops and intelligent knowledge-based interaction routing.
