Anticipate business demand and optimize your workforce management software with IEX.
Customer experience begins with agents, and agents need guidance to thrive. As the agent attrition crisis advances, supporting your agents is essential to boosting retention. In this, an effective Workforce Management solution is essential. Your WFM solution should integrate seamlessly with your contact center, to provide intelligent scheduling and in-built quality management. storm® integrates with IEX WFM, automatically synching historical and real-time data. Monitor agent performance with agent scorecards, to ensure that every customer interaction is of the highest possible quality.
