Gain powerful, real-time insights into your CX with the Herbst Insight ERP integration.
The contact center runs on data. You need real-time insights into your CX. If you can equip supervisors and managers with in-depth insight into agent performance and customer needs, you can elevate your CX. By building a 360-degree view of your contact center, you can set yourself apart from the competition.
storm® integrates with Herbst Insight ERP. Real-time data from Herbst Insight ERP can be brought into storm VIEW™, to be incorporated into in-depth custom reports. This data can be used to power intelligent forecasting and automated scheduling through storm WFM™. Make the most of your data with storm.
