Route customers to the best available outcome with Google Contact Center AI integration.
Your customers expect seamless interactions and immediate answers, every time they get in contact. To provide this, you need to be able to accurately route customers to the best available outcome. This will boost first-contact resolution and lay the groundwork for deeper automation.
storm® integrates with Google Contact Center AI. Using advanced Natural Language Processing toolkits such as DialogueFlow, storm can intelligently categorize inquiry types and offer conversational experiences. Whether through an IVR, or a digital chatbot, this allows for high-quality automated customer experiences.
