Seamless contact center-to-back-office collaboration.
Unify your front and back office. When your customers need solutions to complex problems, linking them to back-office experts is the quickest way to resolve them. Your agents should be able to seamlessly connect customers to subject matter experts at a click.
The storm® Zoom integration brings your internal and external communications together. Through the DTA® interface, users can join, launch, and schedule Zoom meetings. This functionality is accessed through the intuitive UC control panel, alongside all other storm apps.
