Communicate with customers through WhatsApp to enable a best-in-class service experience.
Your customers expect instant contact, through the channels they prefer. In the digital age, social media has become the default channel for millions of customers. You need to be accessible to your customers through social media, whether through human agents or automated chatbots.
The storm® Whatsapp integration allows text and multimedia messages to be sent and received via the DTA® interface. Customers can use WhatsApp to talk to both human and Machine agents.
storm makes social media engagement easy.
