Create high quality interactions with the Watson Assistant integration.
Your customers expect seamless interactions and immediate answers, every time they get in contact. They expect interactions with a human touch. Creating these interactions shouldn’t have to be a challenge. You should be able to design high-quality spoken IVRs, without the need for a voice artist.
storm® integrates with IBM’s Watson Assistant, a powerful tool for responding automatically to customers through Natural Language processing. Watson can be used to create intelligent Machine Agents that automate simple interactions, freeing human agents to focus only on the most complex. Watson’s AI capabilities can be integrated into your CX ecosystem via storm FLOW™.
