Seamlessly integrate with Facebook for a truly omni-channel contact center.
Your customers expect instant contact, through the channels they prefer. In the digital age, social media has become the default contact channel for millions of customers. You need to be accessible to your customers through social media, whether through human agents or automated chatbots.
The storm® Facebook integration routes messages posted on your public wall and messages sent directly through Messenger to the DTA® interface. This allows you to reply to messages, make public posts, like posts, begin conversations with customers, or re-queue a post for another agent. Through the brain® AI toolkit, you can set up automated Machine Agents to respond to customer messages on Facebook.
