The contact center runs on data. Great CX depends on memorable experiences. If you can equip your agents with customer data to support every interaction, you can create personalized interactions that set you apart from the competition. By building a 360-degree view of the customer, you can empower your agents to deliver the best possible CX.
The storm® PostgreSQL integration allows data from PostgreSQL to be accessed through storm. This data can also be employed to support routing decisions in IVRs and automated chatbots, ensuring that customers are always directed to the best available outcome.
