The contact center runs on data. Great CX depends on memorable experiences. If you can equip your agents with customer data to support every interaction, you can create personalized experiences that set you apart from the competition.
Often, data is siloed in legacy systems. To make use of it, you need a solution that integrates with any existing system of record, to put your data to work.
storm® integrates with Oracle RightNow, to present customer data alongside contacts in the DTA® interface. This equips agents with the correct customer records, speeding up interactions, and increasing the likelihood of first-contact resolution.
