Provide accurate travel information with the Live Departure Boards integration.
Rail travel runs on data. From timetables to fares, great CX depends on giving your customers access to the information they need. When customers get in contact, your agents should be presented immediately with up-to-date fare and timetable data, to offer advice and support as quickly as possible. Your CX system should integrate with the ATOC database to ensure that customers always get the information they need.
storm® integrates with Live Departure Boards, allowing customers to access up-to-date journey information instantly. This information can be used to power intelligent Machine Agents, automating timetable inquiries, and freeing agents to focus on the most complex inquiries.
