Seamlessly link to any external data infrastructure.
A unified communications estate is essential to delivering an efficient and effective customer service experience. storm® INTEGRATE™ provides a family of tools that leverage SOA (Service-Oriented Architecture) principles to allow storm to link to any third-party system, database or remote store of information.
Key Features:
Two-way transfer of information between existing systems and storm.
Support for over 100 database engines (including Oracle, SQL Server and MS Access).
Intelligent data transfers using database queries and responses, secure file transfers, SOAP requests and responses and web-based application integration.
Capture relevant data on a global scale.
Update remote CRM systems based on agent-assigned Call Completion Codes.
Add workflow management capabilities to existing systems.
Enjoy powerful real-time and historic reporting combined with data extracted from third-party systems.
Provide contact center agents with real-time data regarding a caller’s contact details, cumulative spend, account balance etc., or enable them to provide callers with actual stock levels and delivery timescales.
Allows you to enhance legacy systems—not replace them.
