True flexibility with secure browser-based calls.
How can contact centers ensure that their agents can deliver a best-in-class customer experience over the phone, and through other channels, while working away from the office? storm® DTA: Web iPath® delivers secure voice calls via an agent’s browser, so that they can make and receive customer calls from anywhere, at any time, through an internet-enabled device.
Key Features:
Completely replaces the functionality of a traditional phone through a purely browser-based application, allowing users to access all storm services through a single interface, on any device.
Secure screen and file sharing across a browser simplifies customer interactions.
Customers can provide and receive critical information in real-time through ad hoc video calls.
Integrates with storm DTA®.
DTA provides live presence and availability agent statuses.
DTA enables one-click call recording.
Integrates with storm VIEW™ for real-time monitoring and historical reporting.
