Seamless business continuity.
Preserving continuity is key to preserving customer relationships – any break in the availability of your frontline sales and customer service can have far-reaching consequences. storm® DROP™ is a complete hosted disaster recovery (DR) and service continuity solution. It provides a fully resilient secondary routing facility. In the event of any failure of the principal service, calls are automatically redirected to a mirror service, with no significant impact on the customer experience.
Contact center agents can also continue to work without serious disruption to their schedules. If on-site equipment fails, DROP allows the service to failover rapidly to the hosted off-site system. storm can deliver a backup system as good as the original – or better!
