The omni-channel on-premise contact center.
How can you realize your multi-channel strategy, and transform how you engage with your customers while maximizing the use of your existing resources? storm® CONTACT: CPE™ (Customer Premises Equipment) converges every channel into a single blended queue, delivering each inquiry to the best available agent or automated resource sequentially. Agents are provided with a single centralized interface to efficiently handle all inquiries.
Customers are met by agents empowered by automated multi-channel prompts, and with the relevant knowledge and skills to answer their inquiry. CONTACT: CPE integrates with any existing commercial infrastructure, with a capacity that can scale to accommodate thousands of agents at any time.
