Whitepapers

2023 Forrester Wave for Contact Center as a Service

Published: March 28th 2023

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Content Guru is an Omni-channel Cloud Contact Center Solutions provider that helps organizations provide the best customer engagement and experience.

Forrester is a leading global research and advisory firm.

The Forrester Wave™ is a guide for buyers considering their purchasing options in the technology marketplace, highlighting Leaders, Strong Performers, Contenders, and Challengers. Their 34-criterion evaluation of CCaaS providers identifies the 11 most significant providers in the market.

As a truly global provider, with offices across three continents, Content Guru is delighted to have been positioned as a Strong Performer in the Forrester Wave: Contact Center as a Service, Q1 2023.

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