Gartner® Critical Capabilities for Contact Center as a Service, 2021

High Volume Call Center

For the third consecutive year Content Guru has received the highest use case score, with 3.65 out of 5, for the High-Volume Call Center use case, in global technology analyst firm Gartner’s 2020 Critical Capabilities for Contact Center as a Service. TThe High-Volume Call Center use case addresses the CX goal of many clients, namely of replacing their legacy call center platform. The primary focus of the analysis is on the scale and operational effectiveness of a call center platform. Content Guru also had the third highest rating in ‘Agile Contact Center’ and ‘Western Europe’.

Additionally, Content Guru was positioned in the Challenger Quadrant in Gartner’s 2020 Magic Quadrant for Contact Center as a Service report.

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Gartner 2021 Magic Quadrant for CCaaS

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Gartner®, Magic Quadrant for Contact Centre as a Service, Steve Blood, Drew Kraus, Pri Rathnayake, 9 August 2021.

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