Europe’s Cloud Customer Engagement leader, Content Guru, together with its development partner NHS England Healthy London Partnership, has carried off another major industry accolade at the 2017 UK Cloud Awards.
Content Guru took home the ‘Digital Transformation Project’ award for its storm® ASSIST™ solution. storm ASSIST forms the basis of NHS London’s 111 Patient Relationship Management (111 PRM) system. 111 PRM is digitally transforming the way NHS London manages its core Integrated Urgent Care communications through overlaying storm’s cutting-edge Cloud Contact Center capabilities upstream from the capital’s five Integrated Urgent Care providers.
storm ASSIST, integrally-situated within the UK Vodafone network and securely connected to multiple long-term condition information systems, scales to manage any concurrent level of 111 patient demand. 111 PRM routes calls to the healthcare professional best equipped to deal with each inquiry, augments communications with personalized patient information, and provides specialized dashboards on which commissioners and providers across the capital depend.
111 PRM’s initial goals of improving patient experience and outcomes, whilst increasing efficiency, are being more than achieved, with continual improvement taking place via sector-pioneering Agile programme management methodologies.
Held at OXO2, London, on Wednesday 25th March, the 2017 UK Cloud Awards ceremony saw vendors, channel partners and customers gather to celebrate the best of the UK cloud market. The Awards are run by independent industry body, Cloud Industry Forum, and leading cloud computing resource, Cloud Pro, and have entered a fourth year of celebrating innovation, entrepreneurialism and technical excellence in the UK cloud IT Market.
Martin Taylor, CMO of Content Guru, commented: “We’re delighted to have won a UK Cloud Award. These Awards celebrate the importance of the cloud model in the wider world and it’s fantastic to see our work with the NHS gain further industry recognition. The immense scalability of cloud has enabled NHS 111 London to significantly improve its service and, crucially, save even more lives.
“This win is also a great achievement for the brilliant team of amazing minds at Content Guru, who work 24/7 to ensure that storm is the first-choice mission-critical communications solution for major organizations such as the NHS, now and in the future.”