“Organizations need to adapt their CX services to meet the ever-changing needs of consumers in an increasingly digital business environment. CCaaS software offerings, which can be delivered via the public or private cloud, allow improved access to new contact center capabilities through rolling updates provided by vendors.”
Frost & Sullivan’s new research explores the changing world of CCaaS innovation, and how organisations should adapt their customer experience offerings to meet evolving customer needs. Read Frost & Sullivan’s full report, and find out why Content Guru has won the 2020 European Contact Center as a Service Technology Innovation Leadership Award.
Download full report here: