“Zorginstituut Nederland has an important responsibility to manage healthcare insurance for the Netherlands and ensure that citizens can afford to access core services.
We are entrusted with thousands of citizen enquiries; but as our previous communications system neared end-of-life, we needed an approach that was scalable, flexible and cost-effective, without compromising on business continuity. The flexibility of the storm platform enabled us to adopt a range of services and build a comprehensive communications environment that we
have complete control over, providing us with the agility to deliver responsive, accessible services. Support for flexible working enables our employees to seamlessly operate from home, while insightful Quality Management
capabilities allow us to continually improve services. With storm we can be sure to deliver a consistent, futureproofed service every time, optimizing our citizen-facing services.”
Contact Center Coordinator, Zorginstituut Nederland