storm CONTACT
Simple and effective omni-channel communications
Key Features
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storm CONTACT matches inquiries to the best available agent, across every channel, through Intelligent Automated Contact Distribution (iACD®) |
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Inquiries are routed based on factors such as personality and skill level to optimize contact center effectiveness |
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A unified single interface for every channel, optimizing agent efficiency and enabling flexible working |
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Integration with any 3rd-party system to ensure consistent cross-channel customer service |
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Integration with secure payment systems for a seamless, highly functional environment |