Key Features

storm CONTACT matches inquiries to the best available agent, across every channel, through Intelligent Automated Contact Distribution (iACD®)
Inquiries are routed based on factors such as personality and skill level to optimize contact center effectiveness
A unified single interface for every channel, optimizing agent efficiency and enabling flexible working
Integration with any 3rd-party system to ensure consistent cross-channel customer service
Integration with secure payment systems for a seamless, highly functional environment

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