storm CONTACT

Key Features

	storm CONTACT matches inquiries to the best available agent, across every channel, through Intelligent Automated Contact Distribution (iACD^®)
	Inquiries are routed based on factors such as personality and skill level to optimize contact center effectiveness
	A unified single interface for every channel, optimizing agent efficiency and enabling flexible working
	Integration with any 3rd-party system to ensure consistent cross-channel customer service
	Integration with secure payment systems for a seamless, highly functional environment