Streamline your partner sales

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When working with a CCaaS technology supplier, BPOs often find their partner sales process thwarted by complex provisioning processes. Without the autonomy to provision services first-hand, BPOs can become over-reliant on supplier support. This elongates service delivery and can hinder the perceived efficiency of a BPO.

However, BPOs must guarantee a seamless service to their clients at all times, which can require expert help from their technology supplier in complex situations. When this help is not available on-demand, a BPO’s reputation for exceptional service delivery can plummet, causing their clients to move to competitors.

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