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    Whitepapers

    2024 Gartner Critical Capabilities For Contact Center As A Service

    Published: November 7th 2024

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    Content Guru is a leading provider of customer experience and AI capabilities. With over three decades delivering best-in-class services to organizations of all sizes across the world, we are big in CX, and we lead in AI.

    Gartner, Inc. delivers actionable, objective insight to executives and their teams.

    The Gartner® 2024 Critical Capabilities™ for Contact Center as a Service provides insights into the key capabilities delivered by suppliers.

    Content Guru is delighted to have been ranked in the top three for both High-Volume Customer Call Center, and Digital Customer Service Center.

    We believe that this positioning reflects Content Guru’s ability to deliver market-leading customer service capabilities for blue-light and the world’s largest organizations.

    Fill out a few details and receive the full report.

    Gartner®, Critical Capabilities for Contact Center as a Service, Megan Fernandez, Drew Kraus, Pri Rathnayake, Pankil Sheth, Jason Bridge, 28 October 2024.

    GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and are used herein with permission. All rights reserved.

    Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

    This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from Content Guru.