Gartner® Inc. are a leading research and advisory company, dedicated to finding the invaluable insights empowering businesses to stay ahead of change. Gartner’s 2019 Magic Quadrant™ for Contact Center as a Service, Western Europe is the culmination of rigorous research into the CCaaS market, and leverages detailed analysis to identify the Leaders, Visionaries, Challengers and Niche Players in the field.
We were delighted to be named a Leader, highest for Ability to Execute, and we believe that our customers are key to this achievement.
Customer engagement and experience come first
At Content Guru, Customer Engagement and Experience come first. The needs of our customers and the speed, scalability and resilience of our platform are things we dedicate ourselves to every day. The 2019 Gartner Magic Quadrant for CCaaS, fueled by the feedback and experiences of customers who contributed to the report, is the proof. We are very grateful to our customers – based across Europe and working in sectors ranging from healthcare to banking to utilities – for their valuable references that led to our overall result and testify to our Ability to Execute.
We know that customers get frustrated repeating information as they get passed from agent to agent, and expect efficiency when they just want to get tasks done. Personalized responses delight customers by building trust over a series of interactions, and a seamlessly joined-up infrastructure prevents tiresome repetition. This is what generates the excitement behind our end-to-end Customer Journey Mapping and ability to instantly access a 360-degree view of the customer: the fact that it is improving the way customers engage every single day.
Our mission is to transform the way that the world’s organizations build relationships that matter, and there are great things to come from our pioneering technology in 2020. As we continue to expand globally we are excited to increase our Ability to Execute and Completeness of Vision through our customer-first culture.
 Gartner, Magic Quadrant for Contact Centre as a Service Western Europe, Simon Harrison, Steve Blood, Drew Kraus, 15 October 2019
Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.