Content Guru named in the 2021 Gartner® Magic Quadrant™ for Contact Center as a Service

Sean Taylor, CEO of Content Guru, commented:

“In the next 5 years… we expect over 90% of the contact center market to move to cloud. Longer-term we are very excited about the additional opportunities in next-generation customer experience (CX), which will further leverage insights through data using AI, combined with omni-channel communication.”

storm® is customer-first, forever

The Content Guru mission is to make engagement easy by creating outstanding customer experience through seamless engagement and data-driven insights. Time and time again, Content Guru has succeeded in this mission by delivering CCaaS solutions with virtually limitless scalability, unmatched integration capabilities and industry-leading intelligent automation, which impresses clients and ensures service quality for their customers. The delight that Content Guru’s solutions bring to clients, along with the speed and agility at which it executes client visions, are values that Content Guru takes pride in, and is committed to every day.

In order to bring continued delight to end customers, Content Guru makes it a priority to stay one step ahead, anticipating the next big trends in CX. The complex needs of clients, and the valuable feedback they provide, shape storm, and guide strategic development here at Content Guru. So when clients choose storm to deliver the best in customer engagement and experience, they don’t receive a solution, but a partnership.

Driving the CX of the future, today

The future has already begun at Content Guru. Over the last 12 months, Content Guru has focused on widening the capabilities of the storm platform, in preparation for an evolution of the market into a heavily AI and data-insight driven next-generation CX.

As the CCaaS marketplace has matured, more enterprise customers are seeking easy-to-procure, single-stack CX deployments. They are calling out for cutting-edge functionality, offering both CCaaS and UCaaS from a single comprehensive solution. storm Communications Platform as a Service (CPaaS) offers full omni-channel support and rich functionality – from native CRM and WFM modules, to integrations with leading applications such as Microsoft Teams.

Content Guru is dedicated to supporting the visions of its clients with the most advanced artificial intelligence (AI) that the market has to offer – all through intelligent automation. As such, Content Guru has integrated with Google Contact Center AI. This allows clients to utilize its powerful Natural Language Processing (NLP) and conversational AI capabilities. However, developments in contact center AI never slow or cease. So while the impact of AI-powered NLP technologies continues to be felt across the industry, Content Guru is still looking ahead.

Knowledge shared is power multiplied. Therefore within the last year, Content Guru has introduced an open app marketplace within storm . This is a collaborative marketplace for customers and developers to discover and trade integrations and applications. With its open API environment, clients have the freedom to build the perfect holistic communications solution for their organization. Great CX should be accessible to all. For this reason Content Guru designed this environment, to give users of all technical backgrounds and skill levels the resources and the supporting community to achieve CCaaS excellence. Now, and in the future.