Front Office Omni-Channel Customer Experience

Customers expect great CX

Customers expect quick resolutions, delightful experiences, and interactions tailored to their needs. They expect to be able to contact you at any time, from anywhere, over any channel.

To meet these expectations, you need a solution that brings all channels of contact onto a single interface. That can be accessed from any device, anywhere. A platform that can scale reliably to meet any level of demand.

storm® CONTACT™ is Content Guru’s cloud-based, omni-channel customer experience solution. Its modular, single-stack approach lets you access your entire CX estate through just one interface. Through the storm DTA™ (Desktop Task Assistant), and MTA™ (Mobile Task Assistant), you can switch between contact channels with a click, and work anywhere with an internet connection.

Design your services through an intuitive, no-code interface with storm FLOW™. Plan and run compelling outbound campaigns with storm OUTBOUND™. Manage your numbers and implement one-click disaster recovery with storm INBOUND™. Connect to video with storm LINK™. Father customer feedback with storm ASK™. Empower your agents by bringing all customer data and contact history onto a single pane of glass with storm CKS®.

Discover what makes storm the world’s best high-volume omni-channel cloud contact center solution.

The benefits of IT synergy

89%

of customers are retained by organizations with omni-channel customer experience.1



[1] invespcro, State of Omni-Channel Shopping, 2021

96%

of customers are prepared to go elsewhere after just one bad customer service experience.2



2 Forbes, Ninety-Six Percent Of Customers Will Leave You For Bad Customer Service, 2020

76%

customers more likely to recommend a brand which provides simpler experiences and communications.3



3 Siegel+Gale, ‘World’s Simplest Brands’, Ninth Edition

storm® CONTACT™

The world’s leading high-volume contact center solution.

storm® FLOW™

Build market-leading CX services at the push of a button. No code required.


storm® OUTBOUND™

Outbound campaigns made easy.


storm® INBOUND™

Omni-channel inbound communications management made easy.


omnichannel icon

storm® CONTACT™: SOCIAL

Customer service for the digital age.

storm® LINK™

Seamless and efficient on-demand video communication, as well as screen- and file-sharing.

storm® ASK™

Instant omni-channel surveying.

storm® DTA®

Intuitive and omni-channel customer experience interface, on a single pane of glass.

storm® MTA™

Intuitive and omni-channel customer experience interface, on your smartphone.

storm® Customer Knowledge System (CKS®)

Unify your systems of record with CKS, storm's data aggregation layer.

storm® CKS®: KNOWLEDGE MANAGEMENT™

Access all your systems of record when, and where, you need it.

storm® LITE™

Powerful cloud contact center solution for SMBs.