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    storm® LITE™

     The Leading CX Solution for Small Businesses (SMBs)

    Outstanding CX at any scale.

    Enterprise-Grade CX for Small Businesses

    storm LITE is a streamlined and cost-effective omni-channel cloud CX package for SMBs. It offers a bundled set of capabilities available on the enterprise-grade storm cloud CX platform.

    Licences

    Agent
    Agent licences allow users to access the storm® DTA® (Desktop Task Assistant), to receive and respond to voice and digital interactions.
    Supervisor
    One in every 10 agent licences can be used with Supervisor rights.
    Administrator
    Every instance of storm® LITE™ receives an administrator licence. This permits access to storm CONDUCTOR™, an administrator interface for setting up agents, numbers and routing.
    Additional Features
    storm® LITE™ has been designed to provide everything necessary for the SMB to provide great customer service, and it is designed to work with the tools you are already using.

    A Single-Stack Solution for SMBs

    No matter the size of your organization, you can’t afford to compromise on Customer Experience.

    Our CX solutions are trusted by the world’s largest enterprises. SMBs can access all that power and functionality through storm LITE, our streamlined customer contact solution. storm LITE is single-stack, offering seamless omni-channel customer engagement, including video, digital and social channels.

    Move to the Cloud 3

    Only Pay for What You Use

    The storm platform uses a modular model. That means you only pay for the functionality you use, and your solution is tailored to your needs, and your budget.

    The modular design of the platform gives you access to end-to-end customer journey creation, Workforce Engagement Management, native Customer Data Platform (CDP), advanced reporting and analytics, and cutting-edge AI and automation.

    Employee Engagement and Empowerment 1

    Endless Scalability

    Our solutions are hosted on a private cloud. That means we’ll always have spare capacity, as and when you need it.

    Where other providers place limits on how far your business can scale, we’ll never hold your CX back

    CX at Scale 2

    CX AI for SMBs

    storm LITE works seamlessly with brain, our AI orchestration layer, to deliver AI automation tailored to the needs of small businesses.

    Whether that’s AI-powered webchats or Real-Time Transcription and Summarization, we put enterprise-grade AI at your fingertips.

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    Illustration - We Offer True Partnership

    Flexible Integrations

    No matter the size of your tech stack, or comprehensive integrations library will bring it all together.

    We integrate into both standard and proprietary systems, including Microsoft Teams, Salesforce, and ServiceNow.

    A CX Solution that Grows With You

    As your business grows, your CX needs become more complex. storm LITE allows for simple migration to the full storm solution, as and when you need to.

    We’re with you; supporting outstanding CX at every stage of your business journey.

    Pricing

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    Want to Learn More?

    Provide us with a few details, and you’ll receive a flyer exploring storm LITE’s functionality, direct to your email.