Blue-light trusted cloud-based contact

Citizens expect to contact the police over the channels most convenient for them.

An omni-channel, cloud-based solution is the most cost-effective way to do this.

When upgrading to the cloud, you need the most reliable solution available.

The storm® Emergency Services Platform offers 99.999%+ availability. With storm’s comprehensive recording, transcription, and analytics, you can build a 360-degree view of every incident. With an intuitive, no-code interface, you can design effective self-service for citizens calling into your non-emergency lines.

Take your contact to the cloud, with storm.

storm® Emergency Services Platform

When lives are on the line, you can’t afford downtime. You need a solution that’s reliable and secure, whilst staying in step with the government’s cloud-first strategy.

storm’s Emergency Services Platform (ESP), you can take advantage of the world’s most reliable high-volume cloud-based contact solution. The ESP offers 99.999%+ availability. As a separate instance of storm, updates are thoroughly tested before being rolled out, letting the storm ESP deliver unparalleled reliability. With PECS compliance, storm has your callers in safe hands.

Upgrade to the cloud and leave behind costly on-prem solutions. With lower operational costs, industry-leading security, and limitless scalability, storm is already trusted by three UK police forces to handle critical calls.

Trust and transparency

Citizen expectations are evolving. Your channels of contact must evolve with them. Building trust takes time and requires you to be available to citizens over the channels they prefer.

Citizens expect to talk to the police as they would any other organization. Over any channel, at any time. storm®’s omni-channel functionality makes you available to citizens, whenever and wherever they need you. Whether over the phone or online, constant contact is key to building trust.

As public scrutiny of the police grows, transparency is crucial. With storm’s contact recording, AI-backed transcription, and powerful analytics, you can build a 360-degree picture of every incident. Draw all channels of communication together, for complete, flexible communications.

Compliance Made Easy

In an emergency, every second counts. Any delay in picking up the phone could be the difference between life and death. You want only the most important calls to reach your emergency lines. To achieve this, your non-emergency number should be as accessible as possible.

With storm FLOW™’s intuitive, drag-and-drop interface, you can design complex systems without the need for code. Natural Language Processing lets you determine the reason for a call quickly, and intelligent routing directs the caller to the best available outcome, every time. When speaking with an agent, storm CKS™ presents the caller’s details on a single pane of glass. Agents can see contact history and caller details, without asking the caller to repeat themselves.

storm has already seen huge success with the NHS 111 service. Integrating with over 160 different systems on day one. Enabling video calls for easy diagnosis. Letting callers self-service with AI-backed machine agents.

Take the pressure off your emergency line with storm.

Police services in action

Humberside Police

"The robust 256-bit encryption ensures that all our communications remain fully secure, providing crucial protection for our transmissions. The transparency of the system is also a true measure of its success. We’ve now eliminated unnecessary and time-consuming processes and streamlined our workflow, which greatly minimizes the possibility of user error."

- Senior Infrastructure Engineer at Humberside Police