Content Guru Whitepaper

Which metrics matter?

The key metrics to improve CX

Get your free guide now, and chart you path through the confusing landscape of the Customer Experience (CX) metrics commonly used in cloud contact centers. Discover the 4 golden truths you need to know for success in 2023 and beyond:

  1. The distinction between direct and indirect CX metrics.

  2. Limitations of Net Promoter Score (NPS).

  3. Why indirect metrics Customer Effort Scores (CES) and Value Enhancement Scores (VES) are replacing NPS.

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