Content Guru Whitepaper

Beyond CSAT

Customer Satisfaction is essential to businesses

Customer Experience (CX) teams are shifting toward Artificial Intelligence (AI) based tools that measure sentiment to capture accurate and holistic customer experience reporting. But the truth is the best customer experience reports mix traditional customer satisfaction metrics together with modern, automated quality management testing and scoring.  

Get this amazing, free guide to:  

  • Perfect Your CSAT Surveys .

  • Broaden your CX reporting to include Net Promoter Score, Customer Effort Score (CED), and Value Enhancement Score (VES) .

  • Embrace metrics that don’t rely on surveys. 

  • Use your own CX data from your cloud contact center to construct predictive CSAT composites of multiple data sources. 

Download the guide now and learn how to build CX reports that lead to happy, loyal customers.