Solutions by Business Need
Content Guru can utilise the storm® platform to create solutions to business needs such as:
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Burst Management storm SHIELD™ uses intelligent IVR technology to field high volumes of calls before they reach agents. The sophisticated voice response capabilities allow customers to access many of the services they need automatically – from an account balance, to a secure payment system. |
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Secure & Compliant Payments storm LOCK™ does for phone payments what 3DS has done for online payments. It helps you achieve PCI-compliance by ensuring that your agents will never ‘need to know’ a customer’s payment details. And it can be fully integrated with your existing billing systems. |
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Appointment Confirmation & Reminders storm ACT™ lets you proactively remind key stakeholders of their appointments, to reduce the likelihood of a no-show. storm dispatches reminders by SMS, email or voice message at times of your choosing. |
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Mass Alerting storm SHOUT™ gives you the tools you need to take control in these time-critical situations. With the ability to provision and distribute messages instantaneously, you no longer need to leave things to chance. |
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Snapshot Surveying storm ASK™ lets you receive, monitor and analyse input from your customers in real-time. This means you can use storm for all your surveying requirements. |
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Automated Identification & Verification storm SURE™ uses techniques such as speech and Calling Line Identity (CLI) recognition to rapidly retrieve a caller’s identity, location and transaction details. Within a few keyed or spoken inputs, the caller is connected to an agent with access to their full account history. |
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Seamless Business Continuity storm DROP™ is a complete hosted disaster recovery (DR) and service continuity solution. It provides a fully resilient secondary routing facility. In the event of any failure of the principal service, calls are automatically redirected to a mirror service, with no significant impact on the customer experience. |
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Intelligent Callback and Web Chat storm TACTIC™ gives your customers the power to interact in their own time. Callers held in a queue leave details and book a time for a returned call via IVR, ensuring an agent is available to call back at the specified time. |
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Next-Generation SMS Capabilities storm provides a fully integrated suite of SMS services as part of broader multi-channel functionality, ranging from mass outbound alerts to schedule-based reminders. Customers can engage on their own terms through keyword recognition and easy-to-use SMS templates, improving service levels. |
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Value-added, Cloud-based Fax storm FAX is a cloud-based fax solution, cutting out traditional line rental fees and significantly reducing paper usage. Its intuitive, IP-based fax-to-email service enables documents to be sent directly into an agent’s inbox, treated in the same way as regular email, or can even be included as part of centralised, multi-channel blended queues with voice, SMS and web chat. |