Bracknell-based telecommunications provider and sister company, Redwood Technologies, will sponsor the first-ever ‘Innovation Award’ at this year’s Thames Valley Business Magazine Awards (TVBMAs).
Content Guru is set to return to Customer Contact (CC) Expo this September to exhibit the latest advances in its multi-channel customer engagement suite, including the pioneering integration of WebRTC with contact centre capabilities.
Content Guru has released its latest white paper, which gives 10 tips on how your organisation can ensure customers reach the right agents and resources and have consistent positive customer experiences in today’s always-on, multi-channel world.
Influential US technology magazine CIOReview has chosen Content Guru as one of its Most Promising Contact Center Solutions Providers 2016. The acclaimed annual listing positions Content Guru, and its storm® Communications Integration™ platform, as one of the 20 leading worldwide providers of contact centre technology.
Content Guru’s services cover three key areas:
Off-the-shelf communications productssuch as cloud PBX, Unified Communications (voice, SMS, email, Instant Messaging and other channels run from a single platform), contact centre and payment systems enable organisations to provide feature-rich communications services to customers and colleagues on a highly cost-effective basis
Framework solutionsenable businesses to enhance existing IT infrastructure by adding new features to legacy equipment and allowing disparate systems such as CRM and Management Information platforms to communicate with each other
Fully bespoke solutionsallow communications and information systems to be precisely tailored to match an organisation’s needs.