Leading Dutch municipal bank, Stadsbank Oost Nederland, has chosen Content Guru’s storm® Cloud Contact Centre solution to enhance the efficiency of its customer contact operation and optimise customer experience.
storm® DTA®:SWITCHBOARD™ is the latest module within Content Guru’s Desktop Task Assistant (DTA) agent and supervisor interface, providing operators with full multi-channel switchboard functionality for connecting interactions to the best available agent across multiple queues.
Sister company Redwood Technologies’ participation at a roundtable discussion on business growth has been covered in this month’s edition of Thames Valley Business Magazine.
The Cloud Communications Council’s latest Action Report, which considers the relationship between IT and politics in the UK and how this impacts cloud adoption by public sector organisations, is now available for download!
Content Guru’s services cover three key areas:
Off-the-shelf communications productssuch as cloud PBX, Unified Communications (voice, SMS, email, Instant Messaging and other channels run from a single platform), contact centre and payment systems enable organisations to provide feature-rich communications services to customers and colleagues on a highly cost-effective basis
Framework solutionsenable businesses to enhance existing IT infrastructure by adding new features to legacy equipment and allowing disparate systems such as CRM and Management Information platforms to communicate with each other
Fully bespoke solutionsallow communications and information systems to be precisely tailored to match an organisation’s needs.