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About Content Guru
One of the world’s largest cloud contact center providers
Owns and operates an international network of storm platforms, with customers running multi-thousand seat deployments
Global deployments &
Operating a global ‘follow-the-sun’ support network with multiple regional offices covering North America, Europe and Asia-Pac
Deep experience in successful cloud delivery
Early-to-market with cloud contact center solutions in 2006, using specially-developed technology to deliver mission-critical services to the world’s largest organizations
What does storm do?
Omni-Channel Cloud Contact Center
storm CONTACT™ is a multi-award-winning cloud contact center and customer engagement solution, connecting your colleagues and consumers to the information they need, wherever they are, whatever the time, and on whichever channels they choose.
Gain a 360-degree view of your customers through fully-integrated knowledge & case management, ticketing and CRM, either using built-in storm CKS™ or via integration with leading information platforms (including Salesforce.com and Microsoft Dynamics).
Workforce Optimization (WFO)
WFO combined with multi-channel contact handling to optimize customer engagement, either through simple inbuilt scheduling or through seamless integration with a number of market-leading providers of WFO, WFM and QM solutions.
Real-Time and Historical Reporting
storm VIEW™ is a comprehensive real-time and historical reporting package, enabling you to report on any metrics, from critical BAU contact center and agent behavior reports off-the-shelf, through to highly-complex global customer engagement performance.
Supplement your customer engagement estate with fully-integrated, secure payments (backed by Level 1 PCI-DSS compliance), either fully-automated or agent-assisted.
storm integrates with hundreds of applications, databases and systems, both mainstream and proprietary. Standard connectors are available off-the-shelf, or custom integrations can be rapidly developed to ensure information can flow freely across your customer engagement estate.
Manage complex, multi-channel customer engagement hubs through easy-to-use, intuitive web portals – services from simple IVR to globally-distributed contact centers can be created, configured and updated in real time.
The brain® platform enables storm cloud contact center capabilities to interface with a range of Artificial Intelligence platforms, including healthcare decision-making and emotion detection, for more intelligent mass-automation and human-style automated responses.
Bespoke & Framework Solutions
Contact us to learn about Content Guru’s wealth of experience in delivering highly-bespoke solutions to address any business requirement, combining custom integrations with standard functionality.
"storm’s three-phased solution gave G4S the flexibility to migrate to a cloud model for cash ordering. Its carrier-grade data centres and ISO27001 and PCI accredited operations mean we can be comfortable allowing the platform to interface securely with our own systems, eliminating human error and accelerating the entire process."
"storm allows us to make the buyer’s journey as smooth as possible, providing our customers with improved visibility of telephone leads, enabling them to react instantly in a competitive environment while also saving us valuable administrative time."
“storm enabled us to start engaging with customers pro-actively, across different channels, without needing to hire more agents—in fact, because we now automate most of our enquiries through the platform, we’re able to free up our agents to deal with higher-value customer enquiries."
“During storms in January 2012, we used the platform to handle 2 months’ worth of calls in a single day. We were blown away by the storm platform and by the approach of the Content Guru team. They worked in partnership with us to deliver exactly what we needed.”
Corporate Social Responsibility
Along with sister company Redwood Technologies, Content Guru has supported King's College London since 2013 through the sponsorship of annual academic prizes.
Sister company Redwood Technologies is a sponsor of the 'Soldiering On Awards', which helps injured veterans reintegrate into society.
The Pride of Bracknell Forest Awards recognise the high achievers and unsung heroes of Bracknell Forest, highlighting the very best and brightest people in the borough, from teachers and volunteers to teams, charities and businesses.
Content Guru is a Founder Member of the Berkshire Community Foundations’ Business Philanthropy Club, which is a vehicle for businesses to give effective and targeted funding to grassroots organizations and projects in their local communities.
Awards and Accreditations
Sean co-founded Content Guru in 2005, and is responsible for overall strategic direction of the international business. He brings close to 25 years of experience as CEO to the table.
Martin co-founded the business in 2005, and owns the organization's Public Sector and healthcare practices as well as numerous key accounts, also taking charge of tactical overseas developments.
John's strategic role sees him own development of key accounts, such as relationships with partners such as Vodafone, as well as the growth of international areas such as the US.
Michael van den Brink
Michael manages Content Guru's Benelux arm, which has successfully worked together with partner KPN since 2012 to deliver transformational cloud contact center solutions across the Netherlands and beyond.
Thomas is responsible for spearheading the growth of Content Guru GmbH in the DACH region. He brings with him significant experience in sales and senior management roles in organisations such as ShoreTel and Intelligent Communications Alliance.
Rob employs over two decades of experience in communications technology to oversee the technical direction of the business, and currently manages Content Guru's support department.
Project Management Director
Matt has worked closely with Sean and Martin since 1995, and is principally responsible for the company's cloud deployments, particularly focused on the highly-successful, multi-award-winning utilities and healthcare solutions.
Radius Court, Bracknell, UK
North America Regional Office
Campbell, CA, USA
Benelux Regional Office
The Hague, The Netherlands
DACH Regional Office
Asia-Pac Regional Office
Southern Europe Regional Office
Northern Europe Regional Office