About Content Guru

One of the world’s largest cloud contact center providers

Owns and operates an international network of storm platforms, with customers running multi-thousand seat deployments

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Global deployments &
locations

 

Operating a global ‘follow-the-sun’ support network with multiple regional offices covering North America, Europe and Asia-Pac

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Deep experience in successful cloud delivery

Early-to-market with cloud contact center solutions in 2006, using specially-developed technology to deliver mission-critical services to the world’s largest organizations

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What does storm do?

Solutions

Omni-Channel Cloud Contact Center

storm CONTACT™ is a multi-award-winning cloud contact center and customer engagement solution, connecting your colleagues and consumers to the information they need, wherever they are, whatever the time, and on whichever channels they choose.

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Knowledge Management

Gain a 360-degree view of your customers through fully-integrated knowledge & case management, ticketing and CRM, either using built-in storm CKS™ or via integration with leading information platforms (including Salesforce.com and Microsoft Dynamics).

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Workforce Optimization (WFO)

WFO combined with multi-channel contact handling to optimize customer engagement, either through simple inbuilt scheduling or through seamless integration with a number of market-leading providers of WFO, WFM and QM solutions.

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Real-Time and Historical Reporting

storm VIEW™ is a comprehensive real-time and historical reporting package, enabling you to report on any metrics, from critical BAU contact center and agent behavior reports off-the-shelf, through to highly-complex global customer engagement performance.

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Secure Payments

Supplement your customer engagement estate with fully-integrated, secure payments (backed by Level 1 PCI-DSS compliance), either fully-automated or agent-assisted.

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Integration

Integration

storm integrates with hundreds of applications, databases and systems, both mainstream and proprietary. Standard connectors are available off-the-shelf, or custom integrations can be rapidly developed to ensure information can flow freely across your customer engagement estate.

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Management Interfaces

Manage complex, multi-channel customer engagement hubs through easy-to-use, intuitive web portals – services from simple IVR to globally-distributed contact centers can be created, configured and updated in real time.

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AI

The brain® platform enables storm cloud contact center capabilities to interface with a range of Artificial Intelligence platforms, including healthcare decision-making and emotion detection, for more intelligent mass-automation and human-style automated responses.

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Bespoke & Framework Solutions

Contact us to learn about Content Guru’s wealth of experience in delivering highly-bespoke solutions to address any business requirement, combining custom integrations with standard functionality.

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Latest News


Thought Leaders Inspire at storm® Knowledge Event
October 17, 2017

Wednesday 11th October 2017 saw over 90 representatives from businesses across the Netherlands descend on the Inn Style conference centre in Maarssen, Utrecht, to learn about the benefits of transitioning to the cloud. The third annual storm® Knowledge Event saw seven thought leaders deliver keynote speeches examining the theme of moving to the cloud from […]

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