Content Guru’s latest white paper uses recent Gartner research to outline how to elevate your customer experience to the next level. This document advises on how organisations can combine contact centre features and emerging technologies such as Artificial Intelligence (AI) to create an always-on, multi-channel Customer Engagement Hub which will scale with your business.
In the December issue of Comms Business, Martin Taylor, CMO of Content Guru and the Redwood Technologies Group, shares his thoughts on the emergence of the Mobile Office, and how the prevalence of technologies, such as mobile devices and social media, mean that customers increasingly expect it to be a standard offering within resellers’ portfolios.
NHS England’s London Region has gained Europe-wide recognition, with its storm-based NHS 111 Patient Relationship Management (PRM) service receiving a major accolade at the European Contact Centre & Customer Service Awards (ECCCSAs).
Content Guru has triumphed for the second year in a row at the UK IT Industry Awards, this year taking the award for ‘Best Use of Cloud Services’ in conjunction with its development partner, NHS England’s London Region.
Content Guru’s services cover three key areas:
Off-the-shelf communications productssuch as cloud PBX, Unified Communications (voice, SMS, email, Instant Messaging and other channels run from a single platform), contact centre and payment systems enable organisations to provide feature-rich communications services to customers and colleagues on a highly cost-effective basis
Framework solutionsenable businesses to enhance existing IT infrastructure by adding new features to legacy equipment and allowing disparate systems such as CRM and Management Information platforms to communicate with each other
Fully bespoke solutionsallow communications and information systems to be precisely tailored to match an organisation’s needs.