About Content Guru

One of the world’s largest cloud contact center providers

Owns and operates an international network of storm platforms, with customers running multi-thousand seat deployments

Find out more

Typewriter Transformational Icon

Global deployments &

Operating a global ‘follow-the-sun’ support network with multiple regional offices covering North America, Europe and Asia-Pac

Find out more

Diamond Transformational Icon

Deep experience in successful cloud delivery

Early-to-market with cloud contact center solutions in 2006, using specially-developed technology to deliver mission-critical services to the world’s largest organizations

Find out more

What does storm do?


Omni-Channel Cloud Contact Center

storm CONTACT™ is a multi-award-winning cloud contact center and customer engagement solution, connecting your colleagues and consumers to the information they need, wherever they are, whatever the time, and on whichever channels they choose.

Find out more

Knowledge Management

Gain a 360-degree view of your customers through fully-integrated knowledge & case management, ticketing and CRM, either using built-in storm CKS™ or via integration with leading information platforms (including Salesforce.com and Microsoft Dynamics).

Find out more

Workforce Optimization (WFO)

WFO combined with multi-channel contact handling to optimize customer engagement, either through simple inbuilt scheduling or through seamless integration with a number of market-leading providers of WFO, WFM and QM solutions.

Find out more

Real-Time and Historical Reporting

storm VIEW™ is a comprehensive real-time and historical reporting package, enabling you to report on any metrics, from critical BAU contact center and agent behavior reports off-the-shelf, through to highly-complex global customer engagement performance.

Find out more

Secure Payments Icon

Secure Payments

Supplement your customer engagement estate with fully-integrated, secure payments (backed by Level 1 PCI-DSS compliance), either fully-automated or agent-assisted.

Find out more



storm integrates with hundreds of applications, databases and systems, both mainstream and proprietary. Standard connectors are available off-the-shelf, or custom integrations can be rapidly developed to ensure information can flow freely across your customer engagement estate.

Find out more

Management Interfaces

Manage complex, multi-channel customer engagement hubs through easy-to-use, intuitive web portals – services from simple IVR to globally-distributed contact centers can be created, configured and updated in real time.

Find out more


The brain® platform enables storm cloud contact center capabilities to interface with a range of Artificial Intelligence platforms, including healthcare decision-making and emotion detection, for more intelligent mass-automation and human-style automated responses.

Find out more

Bespoke & Framework Solutions

Contact us to learn about Content Guru’s wealth of experience in delivering highly-bespoke solutions to address any business requirement, combining custom integrations with standard functionality.

Find out more


Corporate Social Responsibility

Our People

Our Locations

Latest News

Giving you the keys: Drive your customers’ experiences the way you want
August 10, 2018

By Sam Grant Supplier communication is a leading differentiator in car rental customer satisfaction. Today, the customer has the power, and the companies that fall behind will be left behind. With the demand for automated contact and self-service options so prevalent, customers no longer expect to wait for great service. In the car rental market, […]

Read more