Leading European media and learning company Sanoma has entered into a new deal with KPN and Content Guru. The new agreement defines Sanoma’s move from outdated, legacy systems to a single, centralized, Cloud Contact Center architecture for Sanoma Group companies in Belgium (VanIn) and the Netherlands (Aldipress). The Sanoma Group provides information and entertainment to […]
Content Guru and Verint have entered into a global partnership, in which Content Guru will deliver Verint solutions as an integrated customer engagement suite in the cloud through its storm® platform, offering Verint WFO (Workforce Optimisation), speech and text analytics, and DFEM (Digital First Engagement Management).
Cloud communications and citizen engagement provider Content Guru, and its collaboration partner NHS Healthy London Partnership, were last night recognised at the Computing Digital Technology Leaders Awards, winning the ‘Best Public Sector Digital Project’ category.
Case Study: How storm® Allows Sodexo to Improve Quality of Life Services for its Customers and Colleagues
Sodexo is the world’s 19th largest employer, offering a wide range of facility services globally, designed to improve the quality of life for customers across multiple sectors.
Read the case study to find out more!
Hundreds of the world’s largest organisations are powered by storm, in sectors ranging from utilities and travel through to finance and government, and include Chubb, Sodexo, and the UK's National Health Service (NHS), the fifth-largest employer globally.
These clients choose the platform for its unparalleled scalability and reliability in handling enormous volumes of multi-channel communications, its flexibility in delivering best-in-class services anywhere, anyhow and at any time, and its scope for truly international deployments.
storm supports hundreds of applications, including:
- Multi-channel Cloud Contact Centre & Unified Communications (email, video, voice, SMS, IM, web and social media from a single platform)
- Communications Integration™ (converging data and communications, and enabling disparate systems to interoperate)
- AI and propensity modelling (interpreting data sources to deliver mass-personalised messaging and unprecedented customer engagement)