Leading European cloud contact center provider Content Guru has announced that it will launch a new hybrid of CRM (Customer Relationship Management) and case management solutions, its storm® Customer Knowledge System™ (CKS™), at the 18th annual CCW Conference & Expo, which will be held from 26th – 30th June at the Mirage, Las Vegas.
Content Guru has been named a finalist in the ‘Best Public Sector Digital Project’ category at the 2017 Computing Digital Technology Leaders Awards.
Leading Dutch communications provider KPN and award-winning customer engagement provider Content Guru have announced the renewal of their storm® partnership for another five-year period.
Content Guru will be sponsoring the Reseller – Best Contact Centre Category at the Comms National Awards 2017. This staple event of the UK reseller community, organised for many years by Comms Dealer magazine, was created in order to recognise excellence and innovation in the communications sector.
Hundreds of the world’s largest organisations are powered by storm, in sectors ranging from utilities and travel through to finance and government, and include Chubb, Sodexo, and the UK's National Health Service (NHS), the fifth-largest employer globally.
These clients choose the platform for its unparalleled scalability and reliability in handling enormous volumes of multi-channel communications, its flexibility in delivering best-in-class services anywhere, anyhow and at any time, and its scope for truly international deployments.
storm supports hundreds of applications, including:
- Multi-channel Cloud Contact Centre & Unified Communications (email, video, voice, SMS, IM, web and social media from a single platform)
- Communications Integration™ (converging data and communications, and enabling disparate systems to interoperate)
- AI and propensity modelling (interpreting data sources to deliver mass-personalised messaging and unprecedented customer engagement)