Europe’s leading cloud communications provider, Content Guru, this week marks its official launch into the North American contact center market with the announcement of a triple-header of exhibitions at leading US industry events.
For businesses, the face of customer engagement is changing. This brings huge potential for personalisation and lasting benefits, as well as challenges.
The Customer Engagement Hub harnesses the power of cloud-based technologies to join up information & communications – and create a seamless customer experience.
Verint® Systems Inc. today announced a global partnership with Content Guru, a Communications Integration™ provider, in which Content Guru will deliver Verint customer engagement solutions—including workforce optimization and speech analytics—as an integrated customer engagement suite in the cloud.
Our latest video takes you on a journey through our storm cloud contact centre and customer engagement hub, showing how storm enables organisations to boost their customer experience by always providing customers with the information they need – whenever, wherever and however they need it.
Content Guru’s services cover three key areas:
Off-the-shelf communications productssuch as cloud PBX, Unified Communications (voice, SMS, email, Instant Messaging and other channels run from a single platform), contact centre and payment systems enable organisations to provide feature-rich communications services to customers and colleagues on a highly cost-effective basis
Framework solutionsenable businesses to enhance existing IT infrastructure by adding new features to legacy equipment and allowing disparate systems such as CRM and Management Information platforms to communicate with each other
Fully bespoke solutionsallow communications and information systems to be precisely tailored to match an organisation’s needs.