CONTACT™ – the contact centre in the cloud, with full ACD and CTI functionality
CONTACT is a complete cloud-based contact centre deployment. It can be used to provide front line contact centre functions, or as a supplementary resource to be utilised in response to planned or unplanned peaks. CONTACT integrates with other Content Guru products, such as LOCK™ secure payment processing and RECORDER™ call recording, to add innovative, productive capabilities to your contact centre. The complete deployment can be managed through an intuitive, dashboard-based interface that enables real-time tracking, agent-by-agent, or contact-by-contact.
- Massive capacity – high levels of availability are maintained and higher volumes of calls can be accommodated
- Reduced costs – hosting eliminates capital investment and allows for easier budgeting
- Greater flexibility – virtualisation allows CONTACT to support multiple sites, as well as home workers
- Detailed, near real-time reporting and easy management
- Multimedia, multi-channel communication and service delivery through a single hosted platform
